TERMS OF SERVICE
Last Updated: 17.01.2025
1. PARTIES AND SUBJECT
This Terms of Service Agreement ("Agreement") governs the terms of use for AI-powered video production services between SnapUGC ("Service Provider") and the user ("User") who wishes to use our services.
2. DEFINITIONS
- Platform: The online platform where SnapUGC provides video production services
- Video: Video content produced using artificial intelligence technology
- GPU Resources: Graphics processing units used for video production
- Fair Usage Quota: Usage limits set for service sustainability
3. SERVICE PLANS AND USAGE LIMITS
All plans are monthly subscriptions, and each subscription period is independent. Unused video rights do not carry over to the next month.
3.1. Basic Plan
- 10 video production rights per month
- Normal GPU priority
- Video production time: 1-2 minutes
3.2. Standard Plan
- 30 video production rights per month
- Normal GPU priority
- Video production time: 1-2 minutes
3.3. Unlimited Plan
- Theoretically unlimited video production rights
- High GPU priority
- Fair Usage Quota: 60 videos per month
- Production time for first 60 videos: 1-2 minutes
- Production time after 60 videos: Variable between 8-24 hours
4. FAIR USAGE QUOTA AND GPU PRIORITIZATION
4.1. GPU Resources and Reservation
- Specific GPU resources are reserved for each subscription
- Reserved resources cannot be allocated to other users
- Therefore, subscription fees are non-refundable
- Resources are exclusively allocated to the user throughout the subscription period
4.2. Fair Usage Quota Rules
- Monthly fair usage quota of 60 videos applies to unlimited plan users
- Service is not restricted when quota is exceeded, but processing times increase
- Quota renews on the first day of each month
4.2. GPU Resource Management
- Platform uses dynamic GPU prioritization system for resource optimization
- Processing times may increase during high-demand periods
- Unlimited plan users have priority processing rights within quota
- GPU resources are dynamically allocated based on platform usage intensity
5. SERVICE QUALITY AND TECHNICAL LIMITATIONS
5.1. Video Production Times
- 1-2 minutes under normal conditions
- 8-24 hours during high usage periods
- Additional delays possible during technical maintenance
5.2. Technical Limitations
- Necessary restrictions may be applied for sustainable use of platform resources
- Speed limitations may be implemented in case of excessive resource usage
- Service may be temporarily suspended due to technical issues
6. PAYMENT AND SUBSCRIPTION
6.1. Payment and Subscription Periods
- Payments are processed through Lemon Squeezy
- Subscriptions renew monthly
- Each subscription period is independent
- Unused video rights do not carry over to the next month
- Video rights reset with subscription renewals
- Service continues until the end of current period in case of cancellation
6.2. Cancellation and Refund Policy
- No refunds due to GPU resource reservation
- Subscription cancellation is possible
- No renewal for next period in case of cancellation
- Service continues until the end of current subscription period
- No refunds or compensation for unused video rights
7. USER OBLIGATIONS
User agrees to:
- Not misuse platform resources
- Use generated content for legal purposes
- Keep account information confidential
- Comply with technical limitations
8. SERVICE PROVIDER RIGHTS
SnapUGC reserves the rights to:
- Modify service terms
- Suspend service due to technical issues
- Suspend accounts in case of misuse
- Optimize GPU resources
9. TERMINATION AND DURATION
- Agreement is valid as long as user membership continues
- Parties can terminate the agreement with 30 days notice
- Right to immediate termination is reserved in case of misuse
10. DISPUTE RESOLUTION
Istanbul Courts and Enforcement Offices have jurisdiction in disputes arising from this agreement.
11. CONTACT
Email: [email protected]